.jpg)
We all know that designers get busy with massive demands for their products, issues with SL glitches and the search for the newest trend. However, without the customer, the need for the creations would no longer exist. Some of the best in SL have fallen victim to the belief that focusing primarily on new must-haves will keep them going, forgetting that relationships with the public are necessary for business stability.
What happens, then, if a respected designer fills his or her profile with answers to questions that would be better answered with a polite IM? How much of an impact does it have on you as a consumer to read in the designer's profile such terse statements as "All sales are final no refund or exchange, we dont change permit for personal reasons under any circumstances","Not Interested in Renting Spaces," and "No Model Needed?" Does seeing such an approach to business leave you questioning the quality of customer service you'll receive from the designer?
Feel free to discuss in comments, but please do not use specific designer names or your moderated comment will not be published. All comments should remain civil.
45 comments:
With any business in sl they hold a certain responsibity to the customer. This designer obviously thinks we owe him.
Ashame and pathetic.
...Lets keep this civil and no names. I also feel for a well known business owner to freely express this in their profile is extremely poor business practice.
This particular business cares for nothing but themselves.
Simply don't suport them. Many stores have excellent customer service and value their customers and suport other business too.
God forbid they correct the mistake with an exchange. It's not like it costs them anything. Really poor business practices over there.
Unfortunately, business owners can't stay awake 24/7. Anyway, which would you prefer? Send an IM and receive a reply sometime in the next 24-48hrs, or find the answer to your simple question, in the owners profile or on a sign in the store?
Also, if a profile says "Not Interested in Renting Spaces", may owner is spending too much time helping their customers to worry about opening another store.
The quality of customer service isn't about what's in a profile, it's about the actions of the business owner.
This profile screams greedy
no kidding they can't be on call 24/7 but a simple we will be back with you shortly is deserved and appropriate.
Haven't they heard of hiring employees for their customer service or don't they hire either. Oh I forgot screw us customers and our problem with their products. I took a picture of his profile for my blog.
yup it's all greed. I didn't even see them support pride this year. Frankly having a huge inventory of clothing is a waste of our hard earned money. ciao
I'm alittle drunk but ikaramba. Just the fact people think this way is totally wrong and upsetting. You take our money and basically say piss on you. Never again. Go after the noobs they don't know any different.
Without us there would be no them.
I'm not sure who this is but anyone collecting money in sl should offer great customer service.
that place is full of noobies. It's like a little circus.
I read this earlier and shortly after I searched profiles. I did find the designer and confirmed the accuracy of this. I also will never be back to that establishment. Somethings you have to take a stand on as a human being and how you treat others.
Noobie heaven is the new M
LMAO. Noobie is the the new M
M=N
I was there today and noobies galore.
I have found many Creators to be very willing to solve any problem with their product. They have talked me through to solutions, TPed to do repairs themselves or replaced the product. This is as it should be.
One of the biggest names have not been as accommodating. After repeated IMs, Notecards and emails to a non existent Customer service Dept I am feeling quite lost. So naughty of them.
Perhaps a SL Better Business Bureau would hold companies accountable and publich their names.
it all greed with this designer. People are finally seeing this and the people assciated with him. I am so not shopping there again.
Me hides my wallet when he comes by-con man.
It's a virtual game for C sake. Lets all get along and help eachother experience it the very best way we can. I also will not being going back. Let the noobies hang out there.
I bought the worst hair from this place and I was told sorry no refunds or exchange and have a nice day. I never have been back.
Who is this?
This just goes to show you when someone gets a big head and so easily forgets who made him. CONSUMERS!!!!!!!!!!!!!!!!!!!!!lol at Noobies.
They are smart this eliminates them from all their complaints and cloths that dont fit properly.
its become a noob shop HELP
f**k you and give us your money. Thats what their policy is.
This is SL you dont have to have customer service retards.
Reading this type of "Info" by designers makes me leave very fast, not buy (most of the time) and spread the word about their lousy attitude. But then, there are despicable musicians who make great music ... I'm sure, karma will kick them in the ass some day. My Sl experience is: you reap what you sow!
I think its hilarious their initials are I&M(IM). Ironic: IM and a profile reads like that.
I saw this too one day and was like WTF and they expect me to buy outrageously priced dresses and shoes. I went to Redgrave.
Customer service in sl is fair. This particular designer is probably the worst in terms of c.s.. I had a problem with the clothes fitting and no reply. I guess all they cared about was my 800L and see ya.
to be fair, it's good to try to see both sides of this. some business do provide good customer service, and it's a full time job. actually, it is more like a 25/7/365 job (which doesn't allow much time for sleep!). that's if the business owner has someone to do this. they also need time to create more products. it's hard when you spend all of your online time in IMs and helping people, even if it's rewarding to see an unhappy customer leave as a happy one. it's basically about balance. balance by the business owner/customer service rep(s), and balance by the customer, keeping in mind that we are all people and things that happen in RL can also disrupt one being able to help immediately. being patient is more than a grace. try approaching the designer/customer service person nicely (i've heard stories of owners being threatened with abuse report over a delivery slowed by SL asset server issues--do we ever have those??), and it's a better way to start the rapport. but even if the customer starts out hostile or mean, a good customer service person can have that customer leaving happy (it just takes a bit more). so it's some give and take of all...the customers allowing time for sleep and other customer issues (yes, there are usually more than one IMs waiting when someone logs on), and the business person(s) getting back to the customer as soon as possible. okay, sorry about the verbosity. i'm off my devil's badvocate soap box ; ).
This particular designer is nothing more than taking our money and stiffing us with their less than par products
It looks like a nobbie gathering there. I am sick of all the weirdos walking around acting stupid.
This post is great. I think if you have a problem in sl it is easily corrected and to have a profile as this designer does we should not suppot him.
I recently had problems with this asshole and will never be back.
...no names or swearing please. I know it's frustrating and tempers can fly but lets get the point across in more appropriate way. Thanks
After reading this it makes me furious. I spend alot of money in sl which takes away from my rl and if I have a problem then I expect an answer. I won't shop there ever again.
me too burns me up. I bought a hair there too and looks like crap.
I don't believe anyone expects 24/7 customer support, but eventually getting the support is what we want. I know another company in a field that is known for major technical issues that hires managers to address problems. Their customer service as well as their product has given them such good word of mouth that they haven't had to invest in major advertising campaigns.
Even in SL, proper business practices determine where you end up in your success. Even the best, most unique stores will fail if consumers can't get the support they need. One rule of business that the strong corporations cling to is that it costs more to get a new customer than to keep an old one. I'm sure this applies to business in SL too.
It is the store of noobies. They are killing there name on heir own and I won't shop there anymore.
M=the new noobs. They sell to them because they don't no any better. Disgraceful.
Post a Comment